Privacy Statement : The data controllers are BSA Design and Service Limited whose registered office is at Unit 1 The Old Sawmill, Shawbridge Street, Clitheroe, BB7 2JR and Sandler Systems, Inc. whose office is at 300 Red Brook Boulevard, Suite 400, Owings Mill, Maryland, 21117, USA are the data controllers for personal data about clients, prospective clients, job applicants and our current and former employees and newsletter subscribers.

We do not trade personal data for commercial purposes and will only disclose it with your consent, if required by law, or if necessary to arrange your event/training attendance. To contact us with a data protection query regarding the processing of your personal data, please use the contact us or email Brian.Austin@sandler.com

Details of our processing 

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the business, our contractual requirements to deliver the agreed services to you, and our legal obligations. The exception is for sending email marketing which we carry out on the basis of consent. If you would like to know more, please read below :

• Clients
• Prospective Clients
• Event Attendees

Clients

As a client, we will hold the following information about you :

• Name and contact information.
• Demographic information such as postcode.
• Information and documents relating to the service we are providing, including communications with you, and contracts.
• Billing and payment information.
• DISC and Devine psychometric profiles where appropriate.

We will retain information about you for the duration of our relationship with you, then 2 years. We will retain financial records for 6 years, following the end of the current financial year.

Prospective Clients

When you use our website we collect personal information you give us, such as your name, address, and email address.

We also automatically receive your computers internet protocol (IP) address in order to provide us information that helps us learn about your browser and operating system. 

If you make an enquiry to us via email, phone or the contact us page on our website, we will use this information to follow-up on your enquiry to see if we can help you. At the end of the enquiry process we will either transfer your data to your own client file, add you to our marketing process (with your consent) or delete your information.

We will retain information about you for the duration of the enquiry, then one year.

Event Attendees

When you book onto a Sandler workshop, talk or event, we will ask you to provide us with your name, email address, contact telephone number and possibly payment details. We process your details purely for the purpose of administering the workshop. 

We will retain information about your booking for 12 months, at which point we will delete you details. 

Visitors to our our Website

When you visit our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our website development.

Most web browsers allow some control of most cookies through the browser settings. To find out about cookies and how to manage or delete them, visit settings are of your respective browser.

Where we store your personal data

The data that is collected on the website may be transferred to and stored at a destination outside the UK. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will tale all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site: any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosure

We may disclose your personal information if we are required to by law to do so, or if you violate our Terms of Service.

Age of Consent

By using this site, you represent that you are at least the age of consent in the UK (18).

Your Rights 

As an individual whose personal data is processed by BSA Design and Service Limited you have these rights:

• The right to be informed, which is what this privacy policy is for.
• The right to access data we hold about you.
• The right to object to direct marketing. To exercise this right either use the unsubscribe option or contact us directly. 
• The right to object to processing carried out on the basis of legitimate interests.
• The right to erasure (in some circumstances).
• The right to data portability.
• The right to have your data rectified if it is inaccurate.
• The right to have your data restricted or blocked from processing.

If, at any time, you want to verify, update or amend your personal data please email Brian.Austin@sandler.com

Complaints

You also have the right to lodge a complaint about our processing with the UK's Information Commissioner's Office (https://ico.org.uk/). 

Changes to this privacy policy

We keep our privacy policy under regular review. This policy was last reviewed on 24th Dec 2020.